When I first started my job working as a corrections officer in Georgia’s most violent prison, I knew that my fellow officers would have to watch my back or I would be in trouble. These inmates have all the time in the world on their hands, and they are gaming the system at any chance they can get. Part of taking advantages of weakness are putting me and my fellow officers in harm’s way. Over the years however, thanks to a number of changes in technology, we have finally made our prison one of the most secure in the country.
One of the decisions that this prison made that was key to the positive changes was when we called Securus Technologies to help lock down this jail. Up until then, officers were required to sit in a small call center and listen to the inmates talking on the jail phones and trying desperately to see if they were discussing anything that could put us at risk. Those days are over, because the Securus Technologies call monitoring system uses LBS software to scan the calls more accurately and allow officers to be out on the floor instead of trapped in a call center.
This same monitoring system has been used successfully in thousands of different type jails around the country. Instead of me and my officers having to try and anticipate trouble or take action after the fact, now the alerts are giving us an opportunity to finally get ahead of potential issues and keep things safer for officers, inmates, guests, and any staff in the jail. If inmates are trying to talk about violence, gangs, drugs, and contraband, while on the jail phone, we are going to hear what they say and be able to take quick action to deal with it.