Securus Technologies is a successful firm in offering criminal and civil justice technology solutions. They offer in areas of investigation, monitoring, public safety, and corrections. The firm has been able to scoop an award in the recently completed Gold Stevie® Award. It has won in the category of Best Customer Service Training Department.
The Stevie Awards for Customer Service and Sales are the top global honors for contact center, business development, sales professionals and customer service. It is involved in organizing some of the world’s prestigious business awards programs
Criteria for Awarding the Gold Stevie® Award
The awards comprised of more than 2300 nominations from organizations globally and evaluated in this year’s competitions, which led to an increase of 10% over 2016. A panel of 77 professionals worldwide acted as independent judges. Entries were considered in 61 categories for contact center achievements and customer service which comprised of Award for Innovation in Customer Service, Consulting Practice of the Year and the Contact Center of the year. They also had not less than 53 categories for business and sales development achievements varying from Business Development Achievement of the Year to Senior Sales Executive of the Year and categories to recognize new solution and services providers and new products.
How Securus Technologies Made It
“Securus has made significant steps in customer service which makes it great to be recognized by experts. To improve the customer’s experience, there is the urge to feel their situation and solving their issues on the first call. Securus Technologies focused on coming up with methods and materials that would assist agents focus and empathize with customer’s needs. This has brought Net Promoter, First Call Resolution and best customer satisfaction in the company’s history.” Danny de Hoyos, the successful Senior Vice President of Operations at Securus sited.